We pride ourselves on exceptional client service and satisfaction. Indeed we currently have a 89% client satisfaction rating. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Everything was explained very clearly, no gobbledegook, great, thank you. Would not hesitate to use your firm again if and when needed.”
“Very happy with the help I got.”
“Victoria went over and beyond what was expected. She clearly understood my issues and worked to find a solution that exceeded my expectations.”
“We're happy with service, that's why I recommend your firm to some of our friend who are selling and buying property around Bedford Area. Very Satisfied.”
“Could not fault the overall service in a humanly and effectively dealing with matters arising from my wife's death and my daughter's separation from her husband.”
“I was delighted with the service I received.”
“We received excellent service from Ann Pryer she went to great lengths to explain the good and bad of all that we asked her and steered us in the right direction to finalise our affairs.”
“Mrs Pryer was most helpful at all stages”