We pride ourselves on exceptional client service and satisfaction. Indeed we currently have a 89% client satisfaction rating. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Friendly and helpful. Always available on the phone.”
“How do you improve on perfection from the front desk upwards always polite and on the ball.”
“Very pleased with our experience of using your firm.”
“Simon was very tenacious and thorough and communicated the implications of the contract very well. He insisted on some clarification from the mortgage company of benefit to us, which they made and there was a good outcome to the situation with which we came to SharmanLaw.”
“Making a Will with Sharman Law was easy and straightforward we dealt with Marta Espiga who explained everything in laymans terms and listened to our requests in a pleasant manner. We are happy that our family will have the help they want when it comes for them to sort everything out. I suggest to use a solicitor when making your will.”
“Just carry on in your professional friendly way - remain competitive in price and honest in action - what more can on any from a Solicitor!”
“Excellent service delivered in a prompt professional and friendly manner, many thanks for all your assistance.”
“Philip Elliot is perhaps the most knowledgeable and experienced solicitor in these matters in this region. His knowledge and application of the principles of family law is without par. He was able to advise without error, suggest appropriate action, and give measured and detailed advice. His approach was very precise and left no room for doubt or misinterpretation. This was especially apparent when compared to the other party's solicitor, who looked inexperienced and pale in comparison. I would recommend Sharman Law, and Philip in particular, without hesitation.”