We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“A very efficient service always someone to answer any little queries you had about the sale and progress so pleased Helen is handling my purchase of another house.”
“We were very impressed with the advice we received, with the efficiency in dealing with our case and the sensitivity shown in handling our case.”
“Sharman Law staff have always been friendly and courteous. Ann Pryer has been supportive and very knowledgeable in all my deals with her. P.S. Ampthill Office reception looks very nice. Huge improvement.”
“Simple, straight-forward and confident.”
“We were very satisfied with Helen's service. She explained everything carefully and in a way we could understand. She put my mother at ease and enabled her to make an informed decision. Communication with both my sister and I was excellent (we live abroad). Thank you.”
“Since my husband's death a year ago, I have received excellent attention in obtaining probate and making my new will. Mrs Broom has been most helpful and kind.”
“As I have said it was perfect and Helen Morris clearly does a great job!”
“Just carry on in your professional friendly way - remain competitive in price and honest in action - what more can on any from a Solicitor!”