We pride ourselves on exceptional client service and satisfaction. Indeed we currently have a 89% client satisfaction rating. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“At this point in time I don’t see any error or problems with the service you provide. A great and trustworthy company and great service that I have received.”
“Just excellent friendly service.”
“Simon was very tenacious and thorough and communicated the implications of the contract very well. He insisted on some clarification from the mortgage company of benefit to us, which they made and there was a good outcome to the situation with which we came to SharmanLaw.”
“Everything was explained very clearly, no gobbledegook, great, thank you. Would not hesitate to use your firm again if and when needed.”
“Excellent service throughout a long running complicated case. I was kept fully informed and cannot praise highly enough the service I received.”
“Sharman Law staff have always been friendly and courteous. Ann Pryer has been supportive and very knowledgeable in all my deals with her. P.S. Ampthill Office reception looks very nice. Huge improvement.”
“Having received a letter from a company in Docklands London charging outrageous prices with unfair tactics Philip was able to resolve the matter with the company, I am definitely recommending Sharman Law to anyone who needs legal advice.”
“Helen clearly understood what I required and made recommendations I had not considered thereby improving the overall result. A pleasure to deal with.”