We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Sharman Law is a very efficient firm, well run from the front desk to the people who work for it, so polite and kind.”
“Personally I can't think how to improve services they are first class in my opinion. Helpful, polite, quick responding to phone calls. Explained everything in detail to me superb”
“Helped us to update our wills in a clear and efficient manner.”
“We chose Sharman Law for the purchase of a long leasehold because of good initial impression of their competency on the phone talking to Mel Lawrence and a competitive price. We went for the fixed price in advance option as this was in our view best value for money. Throughout the whole process Mel responded quickly to any enquiry and dealt with all issues in a professional manner. As you would expect with eh purchase of a second hand building on a long term lease there were the usual negotiations with the seller which were all sorted in an expedient manner.”
“I was totally satisfied and I can see no way of improving on that. A very pleasant lady who explained everything in a police and friendly manner.”
“At this point in time I don’t see any error or problems with the service you provide. A great and trustworthy company and great service that I have received.”
“Since my husband's death a year ago, I have received excellent attention in obtaining probate and making my new will. Mrs Broom has been most helpful and kind.”