We pride ourselves on exceptional client service and satisfaction. Indeed we currently have a 89% client satisfaction rating. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Very pleased with our experience of using your firm.”
“I was delighted with the service I received.”
“Simon was very tenacious and thorough and communicated the implications of the contract very well. He insisted on some clarification from the mortgage company of benefit to us, which they made and there was a good outcome to the situation with which we came to SharmanLaw.”
“Simple, straight-forward and confident.”
“I was satisfied by the complete process. I have been more than happy with the people I have dealt with. All are a credit to your firm. I would certainly recommend your services to anyone, as being helpful and understanding. Thank you very much.”
“I had a great experience purchasing my first home with this firm. Everything was explained and information shared with me at every point. I was confident in the service I received.”
“Totally Professional in every way.”