We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“We're happy with service, that's why I recommend your firm to some of our friend who are selling and buying property around Bedford Area. Very Satisfied.”
“Friendly, feasible and practical but at all times professional.”
“Good Efficient Service.”
“I was delighted with the service I received.”
“Very Knowledgeable giving sound practical advice which I had every confidence in. Despite being busy gave an unhurried interview.”
“We were very pleased with the help received from Marta to bring our wills up to date. She was most knowledgeable and patient with us as she explained the different aspects of the will regarding the different ways to pass down our property.”
“We were very satisfied with Helen's service. She explained everything carefully and in a way we could understand. She put my mother at ease and enabled her to make an informed decision. Communication with both my sister and I was excellent (we live abroad). Thank you.”
“Excellent service throughout a long running complicated case. I was kept fully informed and cannot praise highly enough the service I received.”